Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
Last updated: January 2025
We collect information you provide directly to us, such as your name, email address, phone number, billing details, and booking preferences when you create an account, make a reservation, submit an inquiry, or contact our team. We also automatically collect certain technical data — including your device type, browser, IP address, and pages viewed — to operate and improve our platform.
We use your information to process bookings and payments, communicate with you about your stay, provide customer support, personalize your experience, send relevant updates and offers (where permitted), prevent fraud, and comply with our legal obligations. Corporate partner data is used to manage relocations, invoicing, and account administration.
We share information with property hosts and owners as needed to fulfill your booking, with payment processors (such as Stripe) to handle transactions, and with service providers who support our operations. We do not sell your personal information. We may disclose information when required by law or to protect the rights, safety, and property of Oakli Stays and others.
We use cookies and similar technologies to keep you signed in, remember your preferences, analyze site traffic, and improve functionality. You can control cookies through your browser settings, though disabling them may affect parts of the platform.
We implement industry-standard technical and organizational safeguards to protect your information, including encrypted payment handling and secure access controls. No method of transmission or storage is completely secure, but we work continuously to protect your data.
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data at any time.
Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at hello@oaklistays.com. You may also opt out of marketing communications at any time using the unsubscribe link.
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date below. Your continued use of Oakli Stays after changes take effect constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how we handle your data, contact us at hello@oaklistays.com or through our Contact page. Oakli Stays is operated by Oakli Ventures LLC, based in Denton, Texas.